About

Responsibilities:

• Providing professional level of service to customers through email, phone and Live chat.
• Providing and processing information in response to customer enquiries and requests in a timely and professional manner.
• Resolving product or service problems by clarifying the customer's complaint, selecting and explaining the best solution to solve the problem and following up to ensure resolution.
• Escalating issues to the relevant Department’s Manager and/or Senior Management as necessary.
• Following up on customer interactions that concern Company’s policies and procedures.
• Liaising with other departments to resolve customer queries as and when required.
• Complying with Company’s policies and procedures at all times, to improve service provided.
• Monitoring website for errors and testing website after systems updates and new product launches.
• Continually developing personal skills to enhance effectiveness of self and team.
• Undertaking other reasonable duties as instructed by senior management and/or Department Manager.

  Requirements:

• Excellent verbal and written communication skills in English.
• Ability to multitask, prioritise and work under pressure.
• Excellent accuracy and attention to detail.
• Customer focus and commitment to service excellence.
• Good interpersonal skills and ability to work as part of a team.
• Confidence and ability to deal with difficult situations.
• Working in shifts.
• Previous relevant working experience will be considered an asset
• University Degree preferably in Finance/Economics/Administration will be considered as an advantage

  All applications will be treated as confidential.

Responsibilities:

• Build a relationship with customers to ensure that their needs are met and that they are satisfied with the service provided.
• Provide trustworthy feedback and after-sales support.

• Maintain an excellent level of service when contacting new and existing clients, to ensure their expectations of excellent service are met.
• Client-Related administration and records maintenance.
• Convert leads into sales; ensure high quality interaction with potential clients.
• Generate and maintain client business to hit monthly targets and exceed expectations.
• Assist Compliance/Backoffice with the procuring/ processing of KYC (Know-Your-Client) documentation.
• Assist with Client account opening procedure.
• Introduce and retain clients, making sure to follow up on Client matters.
• Recognize Business Opportunities and negotiate in order to make profitable accounts for potential/ VIP customers.
• Demonstrate and promote the company’s products, services and benefits.

  Requirements:

• Fluency in English. Additional languages will be considered a big advantage.
• A University or College degree will be considered as an advantage.
• Previous Experience within the Forex Industry.
• Excellent communication and interpersonal skills.
• Demonstrate integrity and professionalism.
• Highly organised, thorough and proficient at multitasking.

Responsibilities:  

• Evaluate and develop existing and new business opportunities and activities, manage key client relationships as well as others.
• In regards of processing client documentation, follow the guidelines provided by the compliance department and CySEC requirements.
• Maintain a strong development course that is in-line with the company’s strategy, manage and execute the business development strategy.
• Keep up to speed on the financial markets on a daily basis
• Consider and implement tactical plans that can help exceed expectations of organisation.

  Requirements:

• Fluency in English plus one additional European language.
• Strong Presentation and communication Skills.
• Basic knowledge of technical and fundamental analysis.
• Ability to take initiative in order to generate business.
• Ability to work under pressure.
• Minimum requirement of 2 years’ experience working in Sales and/or Business Development within the financial industry.
• Excellent ability to close deals and negotiate.
• Proficient networking Skills.

Responsibilities:

• Keep up-to-the-minute with laws and regulations that are relevant to the company.
• Provide assistance to internal or external auditors in compliance reviews; Conduct internal compliance audits.
• Implement the Company’s compliance monitoring program on a regular basis to ensure that standards are adhered.
• Liaise with all departments to ensure compliance with applicable regulations and policies.
• Prepare and submit periodic compliance, AML and risk reports to the company's regulator.

• Respond to any compliance enquiries.
• Overlook corrective action of any compliance violations identified in reviews, audits and/or exams.
• Keep abreast of anti-money laundering policies and procedures of the company, as required by the company's regulator.
• Auditing and enforcing all policies and procedures in order to be in line with CySEC’s requirements and other applicable rules and regulations.
• Make certain that employees are following internal compliance guidelines.
• Preparing Compliance and AML policies, procedures, forms and execute training to employees.
• Maintain compliance aspects according to the local regulation and according to the company's best practices.
• Managing the internal procedures and controls relevant to the prevention of money laundering and terrorist financing.
• Handling clients’ complaints. Evaluate and examine the complaint and respond promptly.
• Provide guidance to employees when applicable on Money Laundering Matters.

  Requirements:

• Fluency in English, with excellent communication skills both written and verbal
• Be a holder of the Advanced CySEC certification.
• Bachelor or Master’s Degree in Finance, Law or Economics.
• Knowledge and proven experience with the MIFID II directive.
• Minimum requirement of 2 years’ + experience working in Compliance in a financial or investment services company is essential.

Skills and Qualifications:

• HTML, HTML5, CSS, CSS3, Wordpress, PHP, Java, Javascript, jQuery, Web Programming Skills, Verbal Communication Skills, Cross-Browser Compatibility, Web User Interface Design (UI), Security Principles, Multimedia Content Development, API's, MySql, C++ and Ruby.
• Ability to take initiative.
• Ability to work under pressure.
• Fluency in English and Greek (Hungarian, German or Malay will be considered advantages).
• Minimum experience requirement of 2 years.

 

Job Responsibilities:

The successful candidate will be responsible for designing, coding and modifying websites, from layout to function and according to requested specifications. Our company expects the candidate to be able to create visually appealing sites that feature user-friendly and responsive design and clear navigation.

Job duties:

A successful candidate should be able to:

• wireframe/layout a website or web application.
• write HTML and CSS from scratch.
• take a PSD and turn it into a working website.
• add interactivity to a website with JavaScript (or jQuery).
• write basic applications in an object-oriented programming language like Ruby or Python or PHP.
• manage a domain’s DNS settings.
• deploy a website to a website host.
• design, code, modify and maintain websites, from layout to function, according to the requested specifications.
• strive to create visually appealing sites that feature user-friendly and responsive design, and clear navigation.

All applications will be treated as confidential.

Job duties:

A successful candidate should be able to:

• Design, code, test, debug, and document web applications in Python/Java/.Net
• Database Design, normalization, de-normalization, indexing, writing complex queries
• Develop software solutions by studying information needs
• Develop clean and simple solutions
• Provide ad hoc reporting and analysis as required
• Support and maintain existing codebase
• Remain flexible, calm, and multi-tasks when faced with urgent requests
• Provide technical support to clients relating to company web applications
• Communicate effectively and clearly
• Protect operations by keeping information confidential

Skills and Qualifications:

• BSc in Computer Science or relevant field.
• Very good understanding of Object Oriented Design, Database Design, Solid Principles and Design Patterns, HTML5, CSS3, JQuery and any of Python/Java/.Net language
• Experience in Python Frameworks (or Tornado, Flask, or Django), Unit Testing, CD/CI environment, (experience in Ionic framework and in using Angular or React is a plus)
• ORM experiences with SqlAlchemy, Entity Framework, or Hybernate is a plus